Help Center

Find the answer before opening a ticket.

Search the workflows students and instructors ask about most: account access, purchases, refunds, course completion, FAA testing, IACRA, and instructor tools.

Account help

Sign in and account access

Recover access, reset a password, and make sure you are using the account tied to your training.

Account

Trouble Signing In

Check the account email, recover a forgotten password, and avoid creating a second account by mistake.

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Account

Resetting Your Password

Request a new reset email, use the newest link, and recover from an expired or invalid reset session.

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Purchases

Billing and refunds

Understand course access after checkout, receipts, billing questions, and the refund-request process.

Billing

Billing, Receipts, and Course Access

What happens after checkout and what information to include when purchased access does not appear.

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Billing

Requesting a Refund

Find the controlling policy, submit an account-based request, and understand what information is reviewed.

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Course completion

Progress and certificates

See how progress is recorded, when a FlightPush certificate appears, and what that certificate represents.

Learning

Lesson Progress and Course Testing

How completed lessons and test attempts are recorded without confusing practice work with the official FAA exam.

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Learning

FlightPush Completion Certificates

Where to download a certificate and the distinction between course completion and an FAA airman certificate.

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FAA next steps

IACRA and PSI testing

Know where FlightPush ends and the official FAA application and testing processes begin.

FAA process

Scheduling an FAA Knowledge Test with PSI

Use the official testing provider, verify the correct test, and bring the required identification and authorization documents.

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FAA process

Using IACRA After Training or Testing

Understand what IACRA is, when it enters the process, and why FlightPush cannot submit an FAA application for you.

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Training relationships

Instructor access

Connect students and instructors, understand complimentary access, and review the privacy boundaries.

Instructor tools

Connecting a Student and Instructor

How connections are created, what the instructor can review, and how the relationship stays limited to training support.

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Instructor tools

Instructor Portal and Complimentary Course Access

Separate instructor workspace access, student-data permission, and complimentary course entitlements.

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