Airman Certification Standards
ACS FI.I.A
Effects of Human Behavior and Communication on the Learning Process
Knowledge
Elements of human behavior, including:
a. Definitions of human behavior
b. Instructor and learner relationship
c. Motivation
d. Human needs
e. Defense mechanisms
Learner emotional reactions, including:
a. Anxiety and stress
b. Impatience
c. Worry or lack of interest
d. Physical discomfort, illness, fatigue, and dehydration
e. Apathy due to inadequate instruction
Teaching the adult learner.
Effective communication, including:
a. Basic elements of communication
b. Barriers to effective communication
c. Developing communication skills
Risk Management
Recognizing and accommodating human behavior.
Barriers to communication.
Skill
Give examples of how human behavior affects motivation and learning.
Describe what the instructor can do to deal with:
a. Serious abnormal emotional behavior 3
b. Defense mechanisms
Use effective communication in ground and flight instruction.
Retrieved from ecfr.gov on July 17, 2026.